Terms & Conditions – London Diamond Exchange

Introduction

These Terms & Conditions govern your use of our website, products, and services.
By shopping with us, you confirm that you are at least 18 years old and fully able to enter into legally binding agreements.

Use of Our Website

You agree not to:

Misuse the website or violate any laws
Interfere with the security or functionality of the site
Attempt to copy, reverse-engineer, or exploit any part of the website
Use automated scripts or bots without permission

We reserve the right to suspend access if misuse is detected.

Pricing & Availability

All prices are listed in GBP (£) unless stated otherwise.

Prices may change at any time without notice.

Availability is not guaranteed; items may sell out.

If an item is unavailable after purchase, we will notify you and issue a full refund.

Orders & Payment

When placing an order, you agree that:

All information provided is accurate
You are authorised to use the payment method
Your order is subject to acceptance and confirmation

We use secure, encrypted payment gateways.
We reserve the right to cancel any order suspected of fraud or incorrect information.

Shipping & Delivery

Delivery times provided are estimates and may vary.

Once shipped, courier delays are outside our control.

You are responsible for providing an accurate delivery address.

Lost or damaged parcels must be reported immediately for investigation.

Returns & Exchanges

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Our returns policy allows returns for unused, unworn items in their original condition within the specified return period.

We do not accept returns for:

Custom-made or personalised items
Items showing signs of wear or damage
Items returned without original packaging or certificates

Refunds are issued after inspection of the returned item.

Certificates & Documentation

Certain products include certification such as:

IGI Identification Reports
SiC quality verification

These documents must be included with any return. Missing certificates may result in deductions or refusal.

Disclaimer of Liability

London Diamond Exchange is not responsible for:

Misuse of products after purchase
Losses caused by delays or courier issues
Website downtime, technical errors, or interruptions

We provide jewellery information for guidance only.
We do not guarantee investment appreciation or resale values.