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No Waiting Around
Enjoy a custom order, delivered just for you
Delivering Package

Welcome to Our Bespoke Pre-Order Service

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By selecting our exclusive pre-order option, you control your delivery timeline with precision. Unlike general restocking, which offers no set schedule, pre-ordering ensures your custom-crafted jewellery is delivered within your preferred timeframe. Enjoy the luxury of bespoke timing and exceptional elegance, tailored specifically to your needs.

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Service Overview:

  • Order Your Exclusive Jewellery: Secure your luxury pieces, including diamond rings, necklaces, and more, before they are available to the public. With our Bespoke Pre-Order Service, enjoy priority access and a tailored delivery timeline that meets your specific needs.

  • Personalized Delivery Timing: Unlike standard restocking, which offers no set schedule, pre-ordering provides a customized delivery window. Expect your item within 14-16 days. For any delays longer than this, you will be immediately notified and kept up to date.

  • Exceptional Craftsmanship: Each piece is meticulously crafted to our highest standards, ensuring that your bespoke jewellery meets the sophistication and luxury you expect.

How to Pre-Order:

  • Place Your Order: Select your desired item and choose the “Pre-Order” option at checkout to secure your bespoke piece.

  • Confirm Your Custom Order: Payment is processed at the time of pre-order to finalize your custom order, ensuring priority access and timely delivery as soon as your item is ready.

What to Expect:

  • Tailored Updates: Receive personalized updates on your bespoke piece’s progress and estimated delivery timeline, keeping you informed throughout the entire process.

  • Exclusive Support: Benefit from dedicated support to address any inquiries and ensure a smooth, premium experience from start to finish.

We’re excited to offer this bespoke pre-order service, designed to meet the needs of our valued customers. We hope you enjoy the enhanced flexibility and priority access. For any further assistance or inquiries, please contact us via email. Our team is here to ensure your experience is exceptional.

Happy woman receiving a package from London Diamond Exchange at her front door

Note on Returns and Cancellations:

Due to the customized nature of our Bespoke Pre-Order Service, returns are not available once the service has been initiated. If you need to cancel your pre-order, please contact us as soon as possible. While we will do our best to accommodate cancellation requests, we cannot guarantee a reversal once the bespoke process has started.

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