Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Privacy Policy
Who we are
At London Diamond Exchange, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us in any way.
Information We Collect
We may collect the following types of information:
1. Personal Information
Provided directly by you, such as:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order details
2. Payment Information
Processed securely through trusted third-party payment providers.
We do not store or have access to your full payment card details.
3. Automatically Collected Information
When you browse our site, we may collect:
Cookies and tracking data
IP address
Browser type
Device information
Pages viewed
How We Use Your Information
We use your information to:
Prevent fraud and secure our website
Process and fulfil orders
Provide updates about your purchase
Improve website performance and user experience
Respond to customer enquiries
Send promotional offers (only if you opt-in)
Cookies
We use cookies to:
- Remember your preferences
- Improve site functionality
- Analyse website traffic
- Deliver personalised content or offers
You can manage or disable cookies through your browser settings.
Sharing Your Information
We may share your data only with trusted third parties, including:
- Payment processors
- Delivery and courier services
- Marketing tools (only if you consent)
- Website hosting and analytics providers
All third parties are required to keep your information secure.
Data Security
We implement strong technical and organisational measures to protect your personal data, including:
- Encrypted payment gateways
- Secure servers
- Regular security monitoring
However, no online transmission is 100% secure, so we encourage safe browsing practices.
Your Rights (GDPR-Compliant)
Depending on your location, you may have the right to:
- Access the personal data we hold
- Request corrections or updates
- Request deletion of your data
- Object to marketing communications
- Withdraw consent at any time
You can contact us directly to exercise these rights.
Data Retention
We retain your information only for as long as necessary to:
Maintain accurate business records
Process your orders
Meet legal obligations
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.