FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

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Are all your stones certified?

Yes. Our premium lab-grown diamonds come with IGI Identification Reports, and our SiC-verified stones undergo strict quality checks.

Do you offer both lab-grown and natural diamonds?

We specialise in SiC-verified and IGI-certified lab-grown diamonds, as well as solid gold jewellery options.

Can I request a custom design?

Yes. We can help you create a personalised piece. Contact our support team with your idea, and we’ll guide you through the process.

What payment methods do you accept?

We accept major debit/credit cards, Klarna, PayPal, and secure online banking options.

Is my payment information secure?

Absolutely. All payments are processed through fully encrypted, PCI-compliant gateways.

Do you offer instalment or financing options?

Yes. Klarna and other instalment options may be available at checkout, depending on your location.

How long does delivery take?

Standard delivery typically takes 3–5 working days, and express options are available at checkout.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email or SMS.

What is your return policy?

We offer a 14-day return window for unused, unworn items in their original condition and packaging.

How do I request a return or exchange?

Simply contact our support team with your order number, and we’ll guide you through the return or exchange process.