FAQ

If you have other burning questions we weren’t able to address here, feel free to email.
 

Shopping

Are all your stones certified?

Yes. Our premium lab-grown diamonds come with IGI Identification Reports, and our SiC-verified stones undergo strict quality checks.

We specialise in SiC-verified and IGI-certified lab-grown diamonds, as well as solid gold jewellery options.

Yes. We can help you create a personalised piece. Contact our support team with your idea, and we’ll guide you through the process.

Payment

What payment methods do you accept?

We accept major debit/credit cards, Klarna, PayPal, and secure online banking options.

Absolutely. All payments are processed through fully encrypted, PCI-compliant gateways.

Yes. Klarna and other instalment options may be available at checkout, depending on your location.

Orders & Returns

How long does delivery take?

Standard delivery typically takes 3–5 working days, and express options are available at checkout.

Once your order is dispatched, you’ll receive a tracking link via email or SMS.

 

We offer a 14-day return window for unused, unworn items in their original condition and packaging.

Simply contact our support team with your order number, and we’ll guide you through the return or exchange process.